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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Heat & Glo SL-550TRS-IPI-E

Category

Home & Garden

Report number

20181002-FC65D-2147385225

Ownership age

About 70 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181002-FC65D-2147385225. Severity: Incident, No Injury. Product: Heat & Glo SL-550TRS-IPI-E (Heat&Glo gas fireplace. Model Number SL-550TRS-IPI-E serial number 0023461841. Natural Gas fireplace with blower fan). Incident: We have a gas fireplace made by Heat & Glo. The model number is SL550TRS-IPI-E, serial number 0023461841. The fireplace came with a remote control to turn the fireplace on and off. On many occasions, the fireplace will turn on by itself. It can happen during the day, at night, evening, it's completely random. We've had service out, and they cannot pinpoint why the unit turns itself on. There is a replaceable electronic module inside, which appears to control the burner. Apparently this electronic module does not have a failsafe mode that if there's a problem that would prevent the fireplace from turning on. The concern is if something combustible were to be placed in front of the fireplace too close to the glass, it could cause a fire. Additionally, we have 2 small grandchildren that play in our great room and we never use the fireplace when they are over. If this were to turn on, these children could get seriously burned. It's happened numerous times before, and it recently happened tonight. We were watching TV, and my wife commented the fireplace just turned on.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20181002-FC65D-2147385225. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.