SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181009-001B5-1801536. Severity: Incident, No Injury. Product: Kenmore Pro 79079623701 (dual fuel range). Incident: She is reporting her range for posing a fire hazard. She states that the oven heats to higher temperature by itself. She first noticed an issue last year Thanksgiving. She noticed an error code while she was using it and remembers the oven being extremely hot. On May 5, 2018 she put cookies in the oven and set the temperature to 325 degrees Fahrenheit. Approximately 5 minutes later, she smelled a burn odor and noticed the cookies were burned. She states that since then the oven heats to higher temperatures each time she uses it. She stopped using the oven on September 9. She also indicated that the bigger burner takes a few minutes to ignite and due to that she has stopped using it. She contacted the firm and reported the issue. She was told that the unit was not under warranty and they could not assist her. She had a third party technician replace the thermostat but it did not correct the issue and the tech told her they were unable to troubleshoot the problem. The tech suggested she contact the firm for assistance.