afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NX58M6630SS

Category

Kitchen Appliance

Report number

20181010-0DBD8-2147385092

Ownership age

About 10 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20181010-0DBD8-2147385092. Matched catalog product: Samsung NX58M6630SS. Source model text: NX58M6630SS/AA. Incident: I have a Samsung Gas Range that when I put the Range in the self cleaning cycle the HEAT coming out from under the control panel is so severe, it causes the control panel to melt. I had this Gas Range repaired two times in six month. I had Samsung come out to take a look at this problem, and they say there is no problem. The service men that came out all said for me NOT to use the self cleaning cycle, but they all will NOT put it in writing.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20181010-0DBD8-2147385092. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.