afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

Category

Home & Garden

Report number

20181010-C0402-2147385083

Ownership age

About 45 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181010-C0402-2147385083. Severity: Incident, No Injury. Product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0 (Rheem Performance Platinum Electric Water Heater). Incident: We had an electrical fire - our Rheem Performance Platinum water heater's control panel started an electrical fire. I have numerous documents on it - fire department report, photos, etc. if needed. It caused smoke damage and carpet damage to our home. We are out a $2500 home insurance deductible due to the faulty appliance. After the incident I searched online regarding the particular make and model of this water heater and found out there is a recall for this very same reason. We were never notified by the manufacturer of this recall/defect. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. Notification could have prevent this fire at our house. I have tried contacting Rheem several times and have not received a response.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20181010-C0402-2147385083. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.