SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181023-ACEC7-1805211. Severity: Incident, No Injury. Product: Frigidaire FEFBZ90GCA (Oven Range). Incident: The consumer indicates that her husband was cooking in both the cooktop and the oven for approximately three to four minutes when he noticed a burning smell being emitted from the unit. All of a sudden, smoke came out of the back of the unit and its control panel, followed by fire. The surge protector switched and the unit turned off. The consumer�s husband tuned the oven and cooktop off, and proceeded to wait outside his home while the smoke subsided. The consumer and her husband moved the oven range from its location and noticed the wiring in the back burnt. The consumer contacted the Manufacturer and explained the situation. Because her unit is recalled, they informed her they could provide free replacement knobs for the cooktop. When the consumer asked about the damages to the oven that resulted in an unusable oven range, she was informed that they would only cover costs of damages to her home and not the unit itself. The consumer was advised to pay out of pocket to have a Service Technician inspect her oven range, and depending on those findings, the Manufacturer would decide if they could provide assistance free of charge or not; the consumer is not willing to pay the Manufacturer to have a Service Technician inform her what she already knows: the oven range is irreparable. The consumer indicates that the cooktop is used approximately twice daily whereas the oven is used, on average, five to six times weekly. The consumer plans on keeping her oven range for at least the next thirty days in case an investigation ensues.