SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181024-8F028-1805463. Severity: Incident, No Injury. Product: Kozy Heat Fireplaces Jordan XL (gas fireplace). Incident: The submitter is reporting her unit for posing a fire hazard. She first noticed the unit turned on by itself in June of 2018 and it failed to turn off with the remote. The submitter's husband had to shut off the gas supply and kept the gas off for the next few months. She contacted the retailer, Martin Sales and Service earlier this month to report the issue and request an inspection. The technician arrived on October 11, 2018 and conducted some cleaning maintenance. The technician advised the submitter that the unit was working fine. The gas was turned back on. On October 13 the unit turned on by itself and failed to shut off with the remote. The submitter's husband once again shut off the gas supply. She contacted the retailer again and reported the incident. The technician told her that he contacted the firm and they advised the issue was the remote. The technician tried to assist her with troubleshooting over the phone. She contacted the firm and they also informed her that the malfunction is due to the remote being controlled by the Wi-Fi or her TV. The submitter indicated that she does not believe this theory. On October 23, 2018 she heard a clicking noise coming from the unit, like it wanted to turn on. She is thankful that the gas is shut off and the unit could not turn on but she said she does not feel safe using the unit She indicated that she used the unit a few times during the winter and during the past winter it was used almost everyday.