SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181030-51151-1807506. Severity: Incident, No Injury. Product: Kenmore Elite 79048773900 (Top oven of a double oven range). Incident: This consumer is reporting the top oven to her 4' tall, 30" wide double oven range purchased sometime in August 2011 from a retailer in New York. The caller states that she purchased all new appliances at the same time manufactured by this same manufacturer as well as a five year warranty for each appliance. She had no problems with this range until October 23rd, 2018 when she woke up around 8:00AM, went to her kitchen and saw that the top oven to her double oven had turned itself on. She said she had not used the oven in over a month and due to it being very hot figured that it most likely turned on the night before or very early in the A.M. hours. The caller couldn't turn the top oven off so she went to the breaker box but couldn't identify which breaker controlled the range. She called an electrician who came out the same morning but advised her that electric in home appeared to be working fine operationally and he could find no reason for the oven being on without being turned on. The oven is broken & Sears will repair new circuit board He turned the breaker off which also took away her television and some lighting. There are no injuries being reported She contacted the manufacturer also on October 23rd, 2018 and was advised that there are no recalls, no recourse and no warranty and ultimately no assistance from them. She purchased a new warranty - see attachment If she was not home to shut off the oven it could have caused a fire. Kenmore Double Oven Model #79048773900 Serial #NF12712740 Purchased August 2011 - Sears October - 23 -Oven Panel lights were on in the morni