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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

Category

Home & Garden

Report number

20181110-884D8-2147384525

Ownership age

About 50 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20181110-884D8-2147384525. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE50T 12EC55U0. Incident: We have a Rheem water heater. Model # XE50T 12EC55U0, Serial # Q251402288. My 7 year old son was taking a shower and could not turn off the water. He said the shower handle was shocking him. I went and checked and it most definantley was charged with electricity. Not long after that the water heater started beeping and has an A104 Error Code displayed. There are no visible leaks on the unit but must have a leak inside the tank allowing it to become electrically charged. So I immediately turned the unit off and our shower is no longer charged. The water heater unit is fairly new.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20181110-884D8-2147384525. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.