SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20181113-99B1D-2147384471. Severity: Incident, No Injury. Product: Dreamline Model # SHDR-1260728-01 (Dreamline Duet 56in. to 60in frameless sliding glass shower doors.). Incident: My Dreamline shower door Model # SHDR-126728-01 suddenly exploded this morning Nov. 12, 2018, around 8:30 AM. No one was in the shower at the time when this happened so spontaneously. This is the one door facing the inside of the shower pan. I purchased the doors online from Lowes in April of 2017 and was installed July of 2017. The bathroom is a new build and the doors operated smoothly with no problems. All rubber stoppers were in placed and there is no visible chip on the doors. I have taken photos and videos to show the damage the shattered door caused. As of present, the shower pan is all scratched with the broken pieces of the glass door; some of which is now in the pan drain pipe. Fortunately, no one was in the shower or bathroom at the time. I am now concern that this can happen to the second half of door that is still installed. I contacted the manufacturer, Dreamline, and the company wanted to replace only one door, blaming mishandling of the door which resulted in an unseen fracture that caused it to explode. Definitely , this is not the case with me, or my wife, opening the shower doors aggressively. After further complaining that the second door could also have a defect, they agreed to ship me two glass panels. This does not guarantee that the new doors will not break similarly, and injured myself, or a family member. There should be some kind of a safety film that Dreamline can applied to these doors during manufacturing. I have reached out in an email to them if there is a safety film they can send with the replacement doors.