SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181116-31D7F-1810835. Severity: Incident, No Injury. Product: Amana PTH093E35AXXXAC (Amana PTAC - Packaged Terminal Air Conditioners/Heat Pumps). Incident: Hello � On 11/13/2018, we experienced an Amana PTAC power cord fire similar to those described in the Goodman recall detailed here: http://www.regcen.com/35kwptac/ Our units are much newer and not covered by the recall which included units manufactured and sold between January 2007 through June 2008. Ours were purchased on 3/8/2012 and have been in continuous operation with appropriate monthly and seasonal maintenance ever since. Fortunately the guestroom in which it was operating was occupied and the guest was able to turn it off and call for assistance before the electrical fire spread beyond the outlet box (see attached photos). Neither the inline GFCI nor the 20 Amp double pole 240V breaker tripped. Measured circuit voltage at the time of the incident was 250V AC, no surges, under voltage or other power interruptions were experienced. I ordered and replaced the damaged components and left a message with the manufacturer�s tech support team after Amana�s recall department declined my request for repair parts due to the fact that our units (20, total) are not covered by the existing, older CPSC recalls. Model: PTH093E35AXXXAC Serial #: 1203107158 Purchased 3/8/2012 from www.TotalHomeSupply.com Please let me know what other steps to take. Regards, [REDACTED] Chief Executive Officer [REDACTED] [REDACTED]