SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181119-7A636-2147384263. Severity: Injury, No First Aid or Medical Attention Received. Product: Galaxy S7 Galaxy S7 (Galaxy S7 cell phone overheated to the point where the plastic on the charger melted into the phone and both the phone and charger shows burnt damages. the only reason it did not burn down our house and/or killed anyone is because the phone burnt me and I woke up to disconnect the phone). Incident: Galaxy S7 cell phone bought through Verizon almost caught on fire while charging overnight. About 6 months into the contract we had to contact Verizon to get the phone replaced because it would not hold a charge. The agent said this was a known issue with the phone and they sent us a new phone. Again we continued to have issues with the phone and tried 4-5 times to get it replaced. All we got was the run around and was told to go purchase a new charger which cost $40.00. A month or two later my son was charging his phone on his bed while he was sleeping. During the night he moved and his arm touched the phone. It burnt him enough where he woke up and touched the phone. It was so hot that the plastic on the end of the charger melted onto the phone and there are burn marks on both the phone and the charger piece. Verizon refused to replace the unit because it has a crack on the back of the phone. The crack did not cause the issue of the phone potentially catching on fire and killing my kid or burning down my house. I still have the phone and the charger if you would like to test it to start a recall notice to the public. I will be posting this on line and contacting local news to try to get coverage on the poor quality and customer service.