afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

BlueStar RNB366BSS

Category

Kitchen Appliance

Report number

20181119-7F7EE-1811151

Ownership age

About 48 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181119-7F7EE-1811151. Severity: Incident, No Injury. Product: BlueStar RNB366BSS (BlueStar Nova Series gas range). Incident: The submitter is reporting her range for posing a burn and fire hazard. While searching online she came across recall # 18-218 and noticed she is experiencing similar issues but her serial # is not included in the recall. In August of 2017 she preheated the oven on bake to 350 degrees and noticed that the oven became extremely hot after a few minutes. She indicated that the unit failed to shut off and she had to turn off the circuit breaker. The oven door knob was extremely hot that she could not touch it and it had burn damages. She contacted a technician and had the unit repaired. The boiler igniter switch and the access panel were replaced. A month later she had a similar incident and she contacted the tech again. The tech replaced the gas valve and control panel. During the past month the unit is having additional issues. She states that the oven is now failing to heat and stay on. While in use the oven and fan turn off but the gas is still emitting. The home fills up with gas. She also indicated that the stove top burners are heating to different temperatures. She left voicemails to the firm's recall hotline (800-449-8691) last week but she never received a call back. She plans to contact the firm's customer service to request assistance with repairs.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20181119-7F7EE-1811151. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.