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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung UN50F6300AF XZA

Category

TV

Report number

20181126-5E637-1811965

Ownership age

About 60 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181126-5E637-1811965. Severity: Incident, No Injury. Product: Samsung UN50F6300AF XZA (50 inch television). Incident: The submitter is reporting his TV for posing a fire hazard. His wife had the TV on and when she returned to the room she noticed the screen was blank. The TV lost video but still had sound. She contacted the submitter and notified him. He suggested she check the back for a reset button but upon she noticed burn damages near the panel. The TV was then turned off and unplugged. From front - lower right corner. Obvious signs of heat or fire behind screen about 1 foot high. He indicated that the TV is usually used everyday for about 20 hours. Due to remote feature TV always has power. He obtained the TV from his daughter sometime in 2016 and he believes the TV was purchased Nov. 2013. No prior incident. Samsung was notified twice. First, 11-26-18, with no results. 11-30-18 were supplied all details and information.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20181126-5E637-1811965. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.