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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung sew-3043w

Category

Kitchen Appliance

Report number

20181208-3805B-2147383882

Ownership age

About 18 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181208-3805B-2147383882. Severity: Incident, No Injury. Product: Samsung sew-3043w (https://www.samsung.com/us/smart-home/security/baby-monitors/brightview-baby-video-monitoring-system-sew-3043w/). Incident: My product has not actually proven to be unsafe yet. But when researching it online I see many reviews siting how their battery has swelled (like mine), and in some cases exploded. The product is the Samsung Wireless Baby Monitor - Model# SEW-3043WN and the battery pack model is 455271PHV. A few days ago the backing to the baby monitor popped off and wouldn't fit back on. That's when I noticed the swelling. I tried to go online to order a new battery. That is when I noticed all of the reviews: [REDACTED] I've got two of these monitors running in my house and it worries me that there is danger of fire because of the batteries. I tried to go back to the amazon page where I ordered them to inquire about returning them, but those pages have been taken down. I assume the seller has stopped selling these because of this issue. It just seems like something that should be recalled.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20181208-3805B-2147383882. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.