SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20181210-CA216-2147383837. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Kenmore 790.92183011 (Kenmore Range Model Number 790.92183011 Induction with glass stove top and oven). Incident: Our Kenmore Range outer Oven Glass exploded. The oven was on (heating up at 200). My child was standing 3 feet away and the outer glass just exploded! Model:790.92183011 I found glass up to 5 feet from the range!!!! This is the 2nd time this happened. Range was purchased in Jan 2011. In May of 2013 the glass just exploded. After many long arguments with sears repair they fixed it under warranty. Everyone insisted we 'broke' the glass. However, it just exploded. It wasn't even being used at the time. In 2013, I didn't find any other reports and was having a very hard time getting people to understand it just exploded. This is a very dangerous situation and must be taken extremely seriously. They explode without warning. My children and dogs were in the kitchen. I found glass up to 5 feet from the range!!!! Broken Glass gets lodged in the door and is not easy to remove. It is a very dangerous situation to clean up and I was cut many times. You can�t leave the glass in the door for safety reasons. I saw that Sears is responding to reports asking consumers to call 1-800-479-6351 to report incidents. When I called, they just wanted to sell me their repair services.