SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181213-F482A-2147383785. Severity: Incident, No Injury. Product: Whirlpool WOS92ECOASO2 (Whirlpool Gold Series built in oven Serial # - D45019865 Model # - WOS92ECOASO2). Incident: 12/12/18 I put our Whirlpool built in oven on the #2 cleaning cycle for the first time since we moved into new home 4 years ago. About an hour into the cycle I heard a loud boom and as I ran into the kitchen hot glass was being rocketed out of the bottom of the shattered oven door and was flying all over kitchen. Whirlpool Gold Series household electric range Model # - WOS92ECOASO2 Serial # - D45019865 There were no injuries by the grace of God as I had just left the chair facing the oven a few minutes before the explosion. I called Whirlpool customer service and the rep said my warranty was for only one year and since there was no fire , smoke or arcing - this was not a safety issue. She ask me a series of questions for the safety team and said they would determine if I would get a call back within the next 24 to 48 hours. She said since this is not a safety issue - we would have to pay for all repairs or new oven. Even if we get the glass door replaced - the question around the safety of the self cleaning system is an issue. We are very discouraged with the response from Whirlpool.