SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20181220-A7D18-1818531. Severity: Incident, No Injury. Product: LG LRE30757ST (electric range). Incident: The submitter is reporting her range for posing a fire hazard. She is aware her range was included in recall # 13-031 and she had an incident with the unit on July 20, 2018. She then contacted the firm and received the recall repair. However, she believes the unit has not been rectified. On December 6, she was baking a cake in the oven and had set the oven to 350 degrees. She also had a pot on the front left burner. After approximately 30 minutes of use, her daughter advised her that flames were emitting from the oven. She used a fire extinguisher to put out the fire. The unit has been unplugged and has not been used since the incident. She contacted the firm and reported the incident. She was told that a technician would go out and inspect the unit. They also informed her that the unit did not need to be plugged in during examination. However, when the technician arrived he told her the unit had to be plugged in. She refuses to plug in the unit because she is worried an incident will occur. She told the firm she would plug in the unit if they provided a letter taking responsibility of any future incident that occurred but the firm refused.