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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Panasonic NN-SA661S

Category

Kitchen Appliance

Report number

20190103-CBA09-2147383430

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190103-CBA09-2147383430. Matched catalog product: Panasonic NN-SA661S. Incident: On Christmas my wife was cooking in the kitchen when all of a sudden I heard a panic yell. I ran in and our microwave was having a spark fire that was turning into a fire on the inside. I opened the door to put it out where one of the sparks hit and burnt my finger. I took it outside away from our house. To prove it to Panasonic I turned it on again and took video and pictures of it happening and cleared again at my own risk. The microwave was heating butter in a clay bowl. There had never been any aluminum or metal products in the microwave and it literally was on FIRE! I contacted Panasonic and a couple emails later this was their (Panasonics) final response

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190103-CBA09-2147383430. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.