SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190107-00D5A-2147383366. Severity: Incident, No Injury. Product: King Pellet Stove King Pellet KP 130 (King Pellet Stove). Incident: I had purchased a King Pellet Stove in September or 2018, at Tractor Supply Co, the stove was installed in October of 2018 oer manufacturers instructions using the recommended ventilation kit purchased also at Tractor Supply. Upon initial start of the unit , it had what was expected as a "burn in" period where you could expect the burn off smell of a paint etc in a new heating product. However, this unit shut down and failed to eject the smoke contained in the unit and smoke emitted into the basement area of my home. Also the unit burned extremely dirty leaving large deposits of unburned pellets and residue. I also explained the unit was feeding pellets too fast, I had made a call the following business day to the customer service number provided in the owners manual. I had an extremely hard time talking to a representative, and you do not know if you are actually talking to a technical agent or not, after spending hours both calling and texting messages. These issues were brought up in a BBB complaint, filed in November 2018. Customer service personnel instructed me to make adjustments on the control panel, the unit (once I got a hold of one, and would not tell me if they were "technical" support or customer) in which resulted in the unit again burning off excess smoke filling my basement again with smoke, again many calls made back and once someone got back to me I explained the issues, not burning correctly( sent them pictures and videos of what was happening and the installation, also feeding too many pellets, again they gave me adjustment to make and finally it got to