Product
Emerson Sensi UP500W
Category
Kitchen Appliance
Report number
20190112-9955D-2147383296
Ownership age
About 37 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20190112-9955D-2147383296. Severity: Incident, No Injury. Product: Emerson Sensi UP500W (I have an Emerson Sensi Wifi thermostat purchased in 2015. I received the following email: from: Sensi Support sensirecall@realtimeresults.net via [REDACTED] Thu, Dec 20, 2018, 10:24 AM IMPORTANT SAFETY NOTICE White-Rodgers Announces Voluntary Corrective Action on Emerson-Branded Sensi WiFi Thermostats December 12, 2018 Our records indicate you have an Emerson-branded Sensi Wi-Fi thermostat. In cooperation with the U.S. Consumer Product Safety Commission, White-Rodgers is implementing a corrective action plan that affects a limited number of those thermostats. The affected thermostats are vulnerable to damage during service or replacement of your heating or cooling system. Accidental contact between the thermostat wires and line voltage by a service person can damage the thermostat and create a potential fire hazard, which can occur several days later. Identifying an affected Thermostat Potentially affected thermostats have �Emerson� printed on the front. Thermostats with �Sensi� printed on the front are not affected. This corrective action involves model 1F86U-42WF and UP500W thermostats that have date codes from 1416 to 1536 AND are powered by a wire connected to the C terminal on the thermostat base plate. Here�s a step-by-step guide to determine if your thermostat is affected. Step 1: Remove your thermostat from the wall by pulling the thermostat straight toward you; the back plate will remain attached to the wall. Step 2: Check the product label located in the upper left of the backside of the thermostat for the model number and date code. Model numbers 1F86U-42WF and UP500W with date codes from 1416 to 1536 might be impacted. o If the product label indicates a different model number or date code outside of this range, no further action is required. o If the product label indicates either of these model numbers AND a date code with
Official report number: 20190112-9955D-2147383296. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.