Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple iPhone 7

Category

Phone

Report number

20190115-534CE-2147383242

Ownership age

About 13 months to failure (from purchase date when reported)

Failure type

Telephones or Telephone Accessories (550)

Incident narrative

SaferProducts.gov consumer incident report 20190115-534CE-2147383242. Matched catalog product: Apple iPhone 7. Incident: I received a brand new Apple iPhone 7 as a gift in December 2017. It was activated a few months later, and not long after that I started to experience burning, itching, aching pains in my forearms whenever I would hold and use this phone. If I put this phone in my pants pocket, it would cause a localized burning, itching aching pain on my leg. If the phone was turned off or set to "Airplane" mode the pains would cease to occur. Other times if I had been holding the phone for too long, the pain would linger for days after.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.

Official report number: 20190115-534CE-2147383242. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.