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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Belkin Model F7U011dq

Category

Electronics

Report number

20190214-4E857-2147382715

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190214-4E857-2147382715. Severity: Incident, No Injury. Product: Belkin Model F7U011dq (Belkin 27 Watt Power Adapter USB charger, Model F7U011dq, USB-C� + USB-A Home Charger + Cable (USB Type-C�)). Incident: I want to report a potential fire hazard safety concern regarding the Belkin 27 Watt Power Adapter USB charger, model F7U011dq. I plugged in the USB charger while in flight to an AC power outlet provided at the seat. I connected the charger to an [REDACTED]. The USB charger was intermittent in charging. I observed arcing and heard a sizzling sound coming from the charger. This appeared to be happening at the pivot point on the charger at one AC input prong. I immediately pulled the charger from the AC outlet. There was no arcing at the AC outlet itself. The same arcing and sizzling occurs when I plug the charger into a home power strip. There is what appears to be carbon deposits from the arcing visible at the pivot point of one AC prong. I am concerned that if I leave the charger plugged the charger will start on fire or start the outlet on fire. I can provide photos. I purchased the charger at Walmart on 2 Jan 2019. It was brand new in a sealed box. I tried contacting Belkin Technical Support at 1.800.223.5546 to report the issue and was not able to get to speak to a human. After 13 minutes of going through menu choices and being place on hold I gave up. Maybe you all can get Belkin's attention. If this arcing is a common issue it could lead to a fire on an airplane or at home.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190214-4E857-2147382715. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.