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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Flex Wash Model# WV60M990AV1A5 02

Category

Kitchen Appliance

Report number

20190219-74448-2147382605

Ownership age

About 3 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190219-74448-2147382605. Severity: Incident, No Injury. Matched catalog product: Samsung Flex Wash Model# WV60M990AV1A5 02. Source model text: Samsung DVG45M5500W. Incident: Purchased a Samsung natural gas dryer that was not installed correctly and we didn't realize it for about 6 weeks when we received a "Restriction" message and the clothes were taking over an hour to dry. The dryer flex hose was kinked. We purchased the installation with the new washer and dryer. The dryer is now filled with lint, no doubt the exit vent line on the house that was cleaned prior to installation also. Samsung authorized dealer, Hahns Appliance of Tulsa will not replace the dryer and would not allow the first 2 techs to open up the dryer nor pull it out from the wall. The 3rd tech that never came was not allowed to do it either per the scope. Samsung said not to use the dryer and agrees it could be unsafe. We agree. This is a fire hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190219-74448-2147382605. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.