SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190220-AD3FB-2147382576. Severity: Incident, No Injury. Product: Arctic Cat Zr 8000 limited (2018 zr 8000 limited). Incident: 2018- 2019 Arctic Cat ctec2 8000 snowmobiles develop a condition that causes flames to come out of the exhaust and catch the snowmobile on fire under certain conditions. Arctic Cat is aware of the problem and continue to sell their products. We purchased our 2018 zr 8000 limited in november. My son had it in northern [REDACTED] last weekend and the belly pan caught on fire 3 times over the weekend. He notified me about what happened and i called the dealer. The service manager wasn't in, so i started doing research and this is a problem that was identified last year. Still no resolution to the problem. On monday february 18th i talked to the service manager and was told its a known problem and there won't be a fix this year. So i called the customer care line at Arctic Cat and talked to a customer service representative and his response was "what would you like us to do" I told him that selling a product that catches on fire while riding should have never been sold to the consumer. The sale of these vehicles should have been stopped until a valid repair had been performed. I feel we and all of the people that bought these machines are at risk of injury if the sale of these vehicles continues. I'm trying to get someone involved that may be able to speed up a valid repair. I feel Arctic Cat has failed to resolve this in a timely manner and they aren't taking this problem seriously. Thank you. Also theres a lot of information online about the others having this same problem you can find it under ctec 2 exhaust fire/ arctic cat 8000 fire etc.