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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

KitchenAid KCES950HBL00

Category

Kitchen Appliance

Report number

20190311-B0A41-1840195

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190311-B0A41-1840195. Severity: Incident, No Injury. Product: Kitchenaid KCES950HBL00 (cooktop). Incident: The consumer has a safety concern about her Kitchenaid cook top. On 3/3/2019, the consumer stated that she had a power outage. When the power came back on, two out of five burners on her cooktop were on. The cooktop was not in use when the power went out. The consumer contacted service and was told to turn the circuit breaker off and then turn it back on. (03/03/2019)The consumer contacted the manufacturer and was transferred to the Safety Department. She explained the incident and was advised that sometimes that happens. The consumer was also advised that turning the circuit breaker off and on resets the circuit board. She was also advised that they did not consider the incident a fire issue. The consumer contacted the Safety Department again to advised them that the product is unsafe and wanted a refund and the product removed from her home. The consumer still has the product but is waiting for Kitchenaid to contact her to arrange for the removal of the cooktop.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190311-B0A41-1840195. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.