SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190317-59B48-2147382146. Severity: Incident, No Injury. Product: SAMSUNG ELECTRONICS AMERICA, INC. (SEA) NE59J7630SS (Black glass top electric range/stove). Incident: I placed items in oven to bake, approximately 20 minutes later I was alerted by a loud alarm. I ran to the kitchen to find it was coming from my stove. I saw smoke coming from in back of the stove, when I pulled it from the wall, fire erupted from upper back grid. My kitchen was filled with smoke and after I blasted the fire it flashed back at least twice. I then pulled the pull from the socket gave the stove one more blast, grabbed my two year old grand son and ran out the door. I called 911. The firetrucks came and assessed the situation and told me I could go back in. The food in the oven was not burned nor was it effected at all. Burned marks can be seen on back of the stove and the metal at top of the back is discolored. The wires inside the stove (Coils) can be seen to be burnt. IT was an electrical fire. I am lucky that i was at home at the time and not in my back, front yard or even upstairs in my room or the bathroom. My grandson could have been killed or harmed. He suffers from severe respiratory and skin allergies. I call the company and the sent someone over three days later. He determined that a relay switch stuck open, got too hot and caught on fire. I was told I would have to wait another week for them to make a determination. I was told I have three choices: (1) get the switch fix. (2) get a voucher, (3) get a new samsung stove. But I don't feel safe with a samsung stove. No one should buy one unless they can sit and watch it while they cook. I see their phones, microwaves and stoves are catching on fire all over internet. I see that no recalls are out and n