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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE Profile Gas PGS930SEL2SS

Category

Kitchen Appliance

Report number

20190325-DB7AD-2147381996

Ownership age

About 5 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190325-DB7AD-2147381996. Severity: Injury, Level of care not known. Product: GE Profile Gas PGS930SEL2SS (GE PROFILE� SERIES 30" SLIDE-IN FRONT CONTROL GAS RANGE PGS930SEL2SS Serial #RL193710). Incident: A GE Profile Series Front Control Slide-In Gas Range was delivered by Jim's Appliances, Boise, ID, to my home on December 18, 2018. It was connected to the gas line in my kitchen by a licensed plumber on 12/19/18. Subsequently, during a clock replacement service call, a technician from Jim's Appliances noted that the gas valve for the broiler was not working. Another was ordered by service at Jim's Appliances and replacement of the defective valve was done on March 20 at 9am. After the new valve was installed the technician tested it and all other gas-related functions. He left, and a short time later I smelled a hint of gas. Figuring it was residual odor after the gas to the stove was turned back on, I checked the burners in the stove and broiler by briefly turning them on, then off. The odor went away and did not appear to return. I considered lying down for a nap but decided to go to a neighbor's instead. About an hour later I returned home. When I opened the front door I was hit by a strong, acrid smell. I suspected it was coming from the stove, possibly the broiler burning off some factory residue. When I opened the oven it was hot although all of controls were in the off position. I had not left it on, I knew that, but I couldn't figure out what was causing the oven to be so warm. I left it for a few minutes to see if it would cool off. Maybe, I thought, the newly connected wifi (the technician had me connect it when he was there earlier so the clock would keep time) had started the oven while I was gone. I had not touched the app, and there was no reason for this to

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.

Official report number: 20190325-DB7AD-2147381996. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.