SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20190408-FFDEB-2147381779. Severity: Injury, No First Aid or Medical Attention Received. Product: Bissell Crosswave model 1785 (A vacuum made for hard floors and area rugs that dispenses pulses of cleaning solution onto a rotating terrycloth roller brush. The rotating brush washes the floor, propels debris into the mouth of the vacuum and the rotating brush also picks up most of the cleaning solution and slings it into the mouth of the vacuum where it is eventually deposited into a receiving tank which is then removed and emptied.). Incident: I purchased a Bissell Crosswave floor cleaner in December of 2017. These machines are a type of vacuum that uses a terrycloth roller brush to sweep debris into the mouth of the vacuum while dispensing short pulses of cleaning solution onto the spinning roller brush. The idea is that the spinning terrycloth roller brush will wash the floor and then pick up most of the dirty cleaning solution and sling the dirty cleaaning solution into the mouth of the vacuum where the dirty cleaning solution is eventually deposited into a receiving tank, which is eventually removed from the machine and emptied. Since buying this machine we have had to have it replaced by Bissell twice so far, and the third machine is in our dining room waiting for yet another replacement machine. Each machine has failed but for different problems. ALL THREE of these machines have a common problem, which Bissell chooses to ignore. ALL THREE of these machines have shocked me with a mild electric charge! These machines do not suck up all of the cleaning solution! They are not only not capable, but not expected to suck up all of the cleaning solution. The floor is still slightly wet. Not just damp, but wet! I have many times had to remove the front see-thru housing that encloses the floor brush to remove minor clogs; small twigs and long pine needles that the vacuum can't pick up are common in our home. When I touch the wet