SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190415-86964-2147381558. Severity: Incident, No Injury. Product: LG LDF6810ST (LG dishwasher (model LDF6810ST)). Incident: Re: LG Dishwasher Fire On March 3, 2019, during a dishwashing cycle, our LG dishwasher (model LDF6810ST) started a fire that filled our home with smoke and could have caused extensive harm to life and property had we not been nearby. The dishwasher began popping, and smoke poured out of it in larger and larger amounts. Fortunately, I was in the kitchen at the time, and my wife was nearby. We were able to quickly use our fire extinguisher to extinguish the electrical fire inside the dishwasher door. By that time, our house had filled with smoke and we had to open many windows and doors fully to clear it out. By the time we put out the fire, we could not safely breath in our home. This situation was frightening, and could have had terrible consequences for our home, ourselves, and our pet. We were able to minimize the property damage by acting quickly, but the experience was shocking. I emailed LG the details above on March 4, 2019. I then called LG on or about March 5, 2019, and asked to speak with their executive office for complaints given the seriousness of the product failure. At my suggestion, the individual I spoke with in LG's executive office scheduled an inspection of the dishwasher at our home. She also told me that someone from LG's product team would be contacting me to discuss the incident. She also offered me 15% off a new LG dishwasher. I rejected this offer out of hand, which I felt was offensive and inappropriate under the circumstances. The inspection occurred on March 8, 2019. An LG inspector came to our home and inspected the dishwasher. He confirmed that