Product
GE GTW680BSJ3WS
Category
Kitchen Appliance
Report number
20190426-F9C03-2147381371
Ownership age
About 17 months to failure (from purchase date when reported)
Failure type
Explosion / rupture
Incident narrative
SaferProducts.gov consumer incident report 20190426-F9C03-2147381371. Severity: Incident, No Injury. Product: GE GTW680BSJ3WS (GE Top loading washing machine). Incident: Washing machine was in operation when my wife heard an explosion coming from the laundry room. She went into the laundry room to find parts of the washing machine, water and dirt all over the walls and clothes, the knob to the washing mashing missing and the top of the tumbler housing on the floor. When she opened the washing machine, she saw that the tumbler housing was completely broken off. Thankfully no one was in the laundry room at the time so no one was hurt. We contacted GE and there response was that since this is not a known issue and that they don't have a recall on this particular model, there is nothing they can do. This machine is about 2 years old and it doesn't seem like a reasonable expectation or an acceptable risk for a washing machine to explode.
Official report number: 20190426-F9C03-2147381371. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.