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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Motorola Motorola G Play 2026, Model XT26153

Category

Electronics

Report number

20190502-A30E6-1870220

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190502-A30E6-1870220. Matched catalog product: Motorola Motorola G Play 2026, Model XT26153. Source model text: Moto E 5. Incident: Submitter was receiving assistance from the TracFone firm for an issue she was having with the cell phone. They informed her to remove the phone cover from the back of the phone. While talking with them the phone burst into flames while it was sitting on the table. The phone was turned off when the incident occurred.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190502-A30E6-1870220. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.