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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple Smart phone

Category

Electronics

Report number

20190506-7A3F3-2147381171

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20190506-7A3F3-2147381171. Severity: Injury, No First Aid or Medical Attention Received. Product: Apple Smart phone (The product is a smart phone iPhone. Similar to the ones in all publications.). Incident: I purchased a new Smart phone at our local Verizon Store located in Pittsford Place, Monroe Avenue, Rochester, New York 14618. When I went to charge the battery the plug when removed from the electrical socket was extremely hot. I went to plug it into another room's socket when I received a shock from the smart phone surface. I brought it back to the Verizon store and explained what had happened. They told me they could replace it for another smart phone but I was worried it might be a problem with that model. I suggested they report my complaint to the CPSC under Section 15. They told me they never heard of the CPSC and had to way to do it. I previously called the toll free number to report this incident. It was suggested I contact this division and write up what happened to me. I don't know what else I can add to this report.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190506-7A3F3-2147381171. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.