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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

LG LSG4513ST

Category

Kitchen Appliance

Report number

20190508-DE539-2147381121

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20190508-DE539-2147381121. Severity: Incident, No Injury. Matched catalog product: LG LSG4513ST. Source model text: LSG4513ST.BSTELGA / ELC. Incident: My LG Gas Range ultra burner continues to extinguish while on a low setting. It is only after noticing the smell of gas in my home that I am aware of the issue. The oven is less then four months old and has had the issue almost since the day I received it. I have had 3 service calls from LG and yet the problem persists. Although the oven is well within the 3 year warranty and clearly a safety hazard (the service man himself has recommended I do not use the oven!), LG refuses to replace the oven or issue a safety recall

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190508-DE539-2147381121. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.