SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190513-4AEDD-1873346. Severity: Incident, No Injury. Product: Kenmore 148.45961610 (grill). Incident: The submitter is reporting the unit for posing a fire hazard. She turned on all four burners and placed the food on the grill. A few minutes later, the second burner from the left side fell onto the ash tray and the fire continued to emit from the burner. She immediately turned the four burner knobs to the "Off" position and shut off the gas tank valve. She said the fire stopped a few minutes later. She indicated that the burner box eroded and this allowed the burner to fall onto the ash tray. The ash tray sits right above the gas tank and she is concerned that another incident could lead to a huge fire or explosion. She believes the unit is defective and the parts should not erode after 2 years. She indicated that the unit has been used about 30 times. She contacted the firm (800-549-4505) to report the incident but she was told that she had to contact another department to report the matter because they could not assist. She was repeatedly referred to different departments and each Rep. that she spoke to gave her another number to call because they could not assist. She was provided the following numbers: (800-469-4663) (800-697-3277) (800-349-4358) (800-659-7026)