SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190516-A91A5-1873783. Severity: Incident, No Injury. Product: Kenmore 10651133213 (Refrigerator). Incident: The consumer indicates her refrigerator started giving her problems five months after it was purchased however it was not until 05/16/2019 that she found out the reason why after it was serviced. The consumer believes her refrigerator poses a fire hazard because, upon inspection, the Service Technician indicated that the wires inside the refrigerator were severed due to a design flaw where they start to break up when the refrigerator door is opened and shut constantly as these actions pull on the wires. The consumer notes that the issue with the wires made the ice maker stop working, the lights flash, the ice dispenser open and close by itself, the ice auger no longer works, among other things. The consumer contacted the Manufacturer and explained the situation however she was informed they could not provide assistance free of charge because the unit is not warrantied anymore and there is no recall. The consumer plans on keeping her refrigerator for the next thirty days in case an investigation ensues.