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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Craig Electronics CMA3602

Category

Electronics

Report number

20190613-5D4A5-2147380438

Ownership age

About 2 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190613-5D4A5-2147380438. Severity: Incident, No Injury. Product: Craig electronics CMA3602 (Craig electronics bluetooth speaker model CMA3602). Incident: While the Craig electronics bluetooth speaker (model CMA3602) was plugged in and charging, leaning on my couch, the unit burst into flames and started burning the couch, and burning papers that were on the couch. It's a good thing I was home and had a fire extinguisher. The company asked if I still had my receipt and if I used the charger that came with it. No receipt for the unit anymore (a couple of months old) and don't have a receipt for the couch that burned either. I do have a video of the burst into flames off a security camera, as well as pictures of the burned up unit once I got it out of my house. Company (Craig) doesn't seem interested in replacing my couch. Store of purchase already gave me a refund, and I left the products with them. A good possibility had I not been home, I wouldn't have a home to go to!!

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190613-5D4A5-2147380438. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.