SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190628-95A7E-2147380231. Severity: Incident, No Injury. Product: Apple MacBook Pro, mid-2015 model, A1398 EMC 2910 (Apple 15-inch MacBook Pro laptop computer, mid-2015 model). Incident: This is a report for the 15-inch MacBook Pro laptop computer currently under recall for battery overheating issues. (https://www.cpsc.gov/Recalls/2019/Apple-Recalls-15-Inch-MacBook-Pro-Laptop-Computers-Due-to-Fire-Hazard) I have the mid-2015 model included in the recall, and the battery has gone from flat to pillow-shaped. I brought the laptop in to an Apple store for a display issue, and the tech reported that the battery was possibly the root cause, as the pillow shape is pressing against the circuit boards too much. The batery was diagnosed as pillowed because: 1) the laptop does not sit flat on a surface, despite having all four feet still intact, and 2) the touchpad does not respond as it should. This battery has always run hotter than I would expect for a laptop battery. In the last two months, it has had some difficulty recharging. It overheated enough to pillow out about a week ago.