SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190713-D84E7-2147379920. Severity: Incident, No Injury. Product: GE Appliances PB930SL2SS (Free standing stove/ oven combination). Incident: On 5/26/2019 the oven electronic controls started smoking and then burned out. I contacted the manufacturer since it is still covered under the warranty. They sent a repair person out on 6/3/2019. He claimed the control board was defective, and ordered me a new one and installed it on 6/21/2019. On 6/23/2019 smoke started coming from the control board again. I contacted GE's help line and was told "do not use until a service person can come out". On 6/26/2019 repair personnel came to my home performed an inspection, noticed the burns on the back of the unit, contacted his support group and said run self clean. On 7/2/2019 the control board started smoking and burned out again, causing a smoke condition in the home. I contacted GE customer service, sent them a picture of the inoperative device. After numerous e mails they just claim they are looking into the situation, but nothing more. I have turned off the circuit breaker to help minimize the risk of fire. There is a brown spot on the wall near where the smoke was seen coming from. Manufacturer: GE Appliances Model: PB930SL2SS SN: SL001667Q