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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

Category

Electronics

Report number

20190717-8DB5D-2147379832

Ownership age

About 29 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20190717-8DB5D-2147379832. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: 15-aw053nr. Incident: Computer got so hot during use it cracked the screen. There are a few different color lines across it and the entire edge all the way around is black. When you turn it on, cracks are visible through the center and off to the top RH corner where the glass is spidered

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190717-8DB5D-2147379832. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.