Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore Elite 790 7751 3800

Category

Kitchen Appliance

Report number

20190722-2761B-2147379750

Ownership age

About 122 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20190722-2761B-2147379750. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Kenmore Elite 790 7751 3800 (Kenmore Elite Gas Range. Stainless Steel and Black.). Incident: I had preheated my Kenmore Elite gas oven, model 790 7751 3800, to 350 degrees and placed a roasted chicken in a small baking pan in it to reheat it. After about ten minutes, I opened the oven door and looked at it and thought maybe it needed a little longer, so I gently closed the door. I stepped over to the sink, about 3 1/2 ft away, when I heard a loud pop, I shrieked and turned to the oven and saw the glass on the oven door shatter and small pieces of glass fall to the floor. I did not have shoes on so I got some sandals that were near by and immediately turned off the oven. After standing there in amazement for a minute or so, I carefully opened the oven door , which was difficult because the broken glass was wedged in the frame, to see if something exploded in the oven. Nothing exploded. I also smelled around the oven after it was turned off to check if there was a gas leak. My husband was in the family room and came over to investigate and see what may have caused it. We could not determine what happened. Neither of us smelled gas, so we proceeded to begin sweeping up the small pieces of glasses that were all over the kitchen floor (I am still finding small pieces around several feet from the oven and my husband cut his foot on a very small sliver of glass that was on the floor, the next day). We were careful to use a vacuum attachment to remove the pieces out of the warming drawer and a wooden skewer to remove what remained of he glass from the frame as well as under the stove. This all occurred during the time when we were supposed to be sitting down to dinner, so

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.

Official report number: 20190722-2761B-2147379750. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.