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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Frigidiare FFMV164LSA

Category

Kitchen Appliance

Report number

20190723-C616F-2147379729

Ownership age

About 23 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190723-C616F-2147379729. Severity: Incident, No Injury. Product: Frigidiare FFMV164LSA (Microwave Over the Range Serial No: KG71329877 Model No: FFMV164LSA). Incident: Frigidaire Microwave Over the range (Product Model no FFMV164LSA, Serial No. KG71329877) was installed in my new purchased home (Builder: Lennar Homes). This product has same issue being reported in its website (https://www.frigidaire.com/Owner-Center/Product-Support--Manuals/?productCode=FFMV164LS ) over the year and yet they are trying to sell their warranty, product parts or technician services and not stepping up to recall this product or fix the root cause. I tried to talk to several costumer representative and explain them that this product is a safety hazard but they do not want to acknowledge it. I almost get caught with fire at breaker box with dedicated circuit to this appliance. I believe they are just getting to walk away saying that warranty has expired. I do not believe that this product is compliant to DHHS 21CFR SubChapter J (As stated in the product PN 16070000A22700-33066904)

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190723-C616F-2147379729. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.