SaferProducts incident

Failure type

Refrigerators (276)

Incident narrative

SaferProducts.gov consumer incident report 20190726-9A745-2147379671. Severity: Incident, No Injury. Matched catalog product: Samsung RF28HMEDBSR. Incident: This is in regards to a Samsung refrigerator bought in August of 2014. We noticed that the contents of the refrigerator didn�t seem as cool as they should be. The temperature was set at 34F. The digital readout that�s supposed to state the actual temperature also reads 34F. I bought and placed an appliance thermometer in the fridge. Temperature reads 50F after 24 hours, and now is at a constant 55-60F. Digital readout STILL reads 34F. I do not know how long that my family and I have been eating food at unsafe temperatures, as we did not notice until the food and liquids felt considerably warmer than normal. My family and i have experienced many stomach issues over the past 5 years, and i can�t help but wonder if it was due to eating food at unsafe temps. This is the second time in less than 5 years that we�ve had the same issue. Both times also resulted in loss of hundreds of dollars of food. This issue is due to a WELL KNOWN defect and design flaw by Samsung, which they refuse to acknowledge. Samsung needs to take ownership of an issue that can be dangerous to the health and safety of their consumers.