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Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE58F9500SS

Category

Kitchen Appliance

Report number

20190730-817E8-2147379562

Ownership age

About 44 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190730-817E8-2147379562. Severity: Incident, No Injury. Product: Samsung NE58F9500SS (Samsung NE58F9500SS Slide-in Electric Range by Samsung Samsung Model Info NE58F9500SS/AA Item Weight 234 pounds Product Dimensions 26 x 31 x 37 inches Item model number NE58F9500SS/AA Part Number NE58F9500SS/AA Color Stainless-Steel Fuel type Electric Sleek, slide-in design appears customized with cabinetry. Cook top includes 5 elements: 6/9 in. and 9/12 in. dual elements, two 6 in. elements and warming element. Dual Fast Boil element helps you boil water quickly and saves you time when cooking. Smooth ceramic surface is super easy to clean. Extra-large 5.8 cu. ft. oven easily accommodates a big roast, multiple casserole dishes or several racks of cookies. Intuitive controls offer simple, step-by-step instructions for choosing cooking options. Built-in probe allows you to monitor the temperature so you never have to guess whether your meats and poultry are cooked properly. Stylish, wide-angle glass oven window complements other modern kitchen elements. 1st available in 2013. (I retrieved this information from [REDACTED])). Incident: I purchased my Samsung glass-top, built in stove from Best Buy in 2016. Since that time, there have been at least 2 incidences where an item on the cook top has burned by accident. The cause seems to be if someone leans against the front of the stove, the knobs that control the stove-top are on the front and with the least pressure and movement they will turn on the surface without anyone being aware of it. We have burned a towel, a pot, and a silicone hot pad. No one has been injured, there was no need for the fire department, but there was enough smoke to set off the fire alarms--that is how we discovered the problem. The only damage has been to my new white kitchen cabinets that were installed about the same time as the stove. There is silicone residue from the ash on all the raised surfaces of the cabinet

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190730-817E8-2147379562. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.