SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190811-43990-2147379326. Severity: Incident, No Injury. Product: General Electric JKD5000SN1SS (GE Double Wall Oven, model JKD5000SN1SS, serial number HM131645Q, software version 02.13.05.11, WiFi module software version 0.0.5.54). Incident: Problem: If the oven has been turned on manually, the remote control software is unable to turn off the oven, but falsely claims to have done so. This can be a fire hazard. Oven: GE model JKD5000SN1SS, serial number HM131645Q, software version 02.13.05.11, WiFi module software version 0.0.5.54 Android App: Kitchen � GE Appliances, version 1.0.8.7 (also version 1.0.7.4) Here are several scenarios, some where the remote control software is able to turn off the oven, and others where it fails to do so. � With �Remote Enable� turned on, if the oven is remotely started, it is able to be remotely turned off. When pressing �Turn Off� followed by �Yes� in the app, the oven immediately turns off and the app display immediately changes to showing the oven is off. This is the expected behavior. � Either with �Remote Enable� on or off, turn on the oven using the touchpad. The remote control app properly shows that the oven is on. In the app, tap Oven to display the monitor/control screen, which also shows that the oven is on. Press �Turn Off� and then �Yes� at the acknowledgment screen. For several seconds, sometimes as long as a minute, an orange band spins around the oven status. This is followed by the app�s oven status display changing to �Off�. However, despite the app displaying the oven as having been turned off, the oven is in fact still running. Returning to the app home screen will briefly show the oven as being off, and then updates, showing in fact that the oven is still on. Tapping on Oven to return to the monitor/control screen now shows that the oven is still on. Further