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Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE GFDR270EH0WW

Category

Kitchen Appliance

Report number

20190811-6645F-2147379321

Ownership age

About 55 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190811-6645F-2147379321. Severity: Incident, No Injury. Product: General Electric GFDR270EH0WW (Clothes dryer | GFDR270EH0WW). Incident: General Electric Dryer Model - GFDR270EH0WW Serial - ZD102239G On April 20th, 2019, I placed some clean sheets into our clothes dryer, which was purchased 4 years ago. I pushed the "Power" button, then the "Start" button. When I pushed the "Start" button, instead of the dryer starting to spin, I could see a bright light emanating from a space between the control panel and the dryer frame and a sound similar to a short circuit. Then, I could see black smoke coming through a space between the control panel and the dryer frame with a pungent burning smell. I immediately turned off the dryer as well as quickly unplugged it from the wall to make certain that there would be no chance of the machine, the short circuit or anything else related to the dryer could start again and potentially start a fire in my house. On April 21st, I contacted General Electric through their Facebook page outlining my frustration with the product, mainly concerned with the safety of my family. They had arranged for someone to come out to my house on May 1st to look at the dryer. At that time, they were willing to forgo the trip charge of $109.95. The service person came out May 1st and diagnosed the problem very quickly - the main control board had shorted out from what anyone could tell, for no reason. The technician initially indicated the initial cost to replace was around $800. But when we explained what happened and the danger of what occurred, he was able to get the price of repair down to $310.00 Though I acknowledge General Electric stepped up and waived fees and the service person reduced the

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190811-6645F-2147379321. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.