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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Surface Pro 4

Category

Kitchen Appliance

Report number

20190816-1C9C6-2147379241

Ownership age

About 37 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20190816-1C9C6-2147379241. Matched catalog product: Microsoft Surface Pro 4. Incident: A Microsoft Surface Pro 4, purchased in July/16, recently started to overheat when charging. The over heating was so server that the user obtained injury. As a result of the over heating, the device's battery swelled to the point where it pushed the screen out. A quick Google search shows this to be a common issue with the Surface Pro, and in some reported cases, the battery reportedly exploded.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190816-1C9C6-2147379241. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.