SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20190819-C0790-2147379176. Severity: Incident, No Injury. Product: Samsung WA52M7750AW (Samsung washer). Incident: On August 28, 2016 I purchased a Samsung washer and dryer. In September of 2018 the washer exploded. After a couple of calls to Samsung I was refunded my purchase price because there was an apparent safety issue, or flaw, with a certain series of the issue of this machine. On September 28, 2018 I purchased a replacement Samsung washer. In mid-March of 2019 that washer also exploded, causing damage to the interior wall of my laundry room. The explosion was so bad this time that it bent the outside of the frame. Samsung this time elected to claim that the washer�s damage was my fault (physical damage). This was determined by someone named [REDACTED], thousands of miles away at Samsung, in his discussion with the authorized Samsung technician who came to my home to evaluate the damage. The technician stated that it was obvious that the washer exploded, but this [REDACTED] word prevailed. No one at Samsung wished to cooperate and I filed a Better Business bureau complaint on April 4, 2019 (Case ID [REDACTED]). Samsung ultimately negotiated reluctantly and agreed to a "one-time special accomdation" to repair the washer. The technician came back out and ordered practically an entire new assembly for the inside of this washer, well in excess of the cost to refund it and allow me to purchase another machine. In the meantime, Samsung also unilaterally voided my one-year warranty on the machine (that I had only purchased on September 28, 2018) in April after the first repairs and did such after I specifically asked if my warranty would still be effective, to which I was told it would