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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Jenn-Air Jed3430wb01

Category

Kitchen Appliance

Report number

20190904-4EEB9-2147377864

Ownership age

About 20 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20190904-4EEB9-2147377864. Severity: Incident, No Injury. Product: Jenn-air Jed3430wb01 (Jenn-air cooktop JED3430WB). Incident: I called last week when I saw the whirlpool recall to report I have a Jenn-air cooktop we purchased on 1/14/2018 that has the front right plate turning on by itself. I gave the hotline the product number but they said it wasn�t included in the recall even though I am reporting the unit is malfunctioning like what I saw on tv. The unit started turning red when the dial was on the off position. This happened twice before we took the dial completely off thinking maybe the dial had build up and it wasn�t completely shutting off. And it still happened so we disconnected the unit and only connect it when we go to use it, which is inconvenient but due to concerns of safety we started doing this. I asked the hotline worker to document this in my report but I have not received any response from you so I am not sure she actually did. I did have some difficulty with communication due to language. The unit we own and I am reporting fire hazard issues with is JED3430WB. I have the original receipt purchased on 1/14/2018. Please contact us at [REDACTED] or our phone at [REDACTED]. We registered the product also with your company when we bought it. I am requesting you include our model in your recall. [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190904-4EEB9-2147377864. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.