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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Phantom Chef Matte Finish Wood Handle Navy Fry Pan

Category

Home & Garden

Report number

20190918-16D03-2147377612

Ownership age

About 3 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20190918-16D03-2147377612. Severity: Incident, No Injury. Product: Phantom Chef Matte Finish Wood Handle Navy Fry Pan (Matte Finish Wood Handle Navy Fry Pan https://phantomchef.com/products/matte-finish-wood-handle-8-frypan?variant=28250675675236). Incident: I bought a frying pan from a local store in Toronto, Canada. Not even after 2 months, the handle of the pan broke while it was burning hot. I was cooking in the pan on my cooktop and while i was moving pan from the cook top to the table, the handle snapped off the the burning hot part of the pan landed on the table and shattered the table top. I was so terrified and shocked so I contacted the company and spoke to the CEO but he doesnt seem to care much about the issue. I waited one full month for the company to take responsible actions but nothing. The company is very new. I dont think they realize how dangerous their products can be. I feel extremely lucky that the hot pan didnt touch any of my family members but if it did, I would be so devastated right now. I just think all their products have to be recalled and ran through intensive quality check before it actually hurt someone really bad. I am bringing this issue to attention of as many people possible so something can be done by force since the company seems to want this can just slip. Hope this can be heard by right person. Thank you

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20190918-16D03-2147377612. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.