afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Electrolux EW36GC55PS

Category

Kitchen Appliance

Report number

20191001-C8C38-1908409

Ownership age

About 54 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20191001-C8C38-1908409. Severity: Incident, No Injury. Product: Electrolux EW36GC55PS (Gas stovetop Electrolux 1-877-435-3287 Manufacturer date code: 381257200-WC 24 Rev 12/03). Incident: Caller stated that her spouse was using the gas stainless steel stovetop he removed the pot and move away for about 3 ft to the sink and the stovetop exploded. When the explosion occurred the back of the unit became exposed and the knobs and other parts were blown off to the floor. (9/26) The following day the gas company came out and advised that one of knobs (right front knob) had a leak. The manufacturer was contacted and she was advised that the unit was not under warranty and could not assist them. She stated that she requested the agent supervisor to contact her, he contacted her and informed that she could repair the unit. She stated that there were no indications of gas odor at any time or delay in igniting. Caller is concerned that this unit is a safety hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20191001-C8C38-1908409. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.